Terms of Service

Agreement to Terms

By accessing and using Hand-in-Hand's website and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

Use of Services

Eligibility

You must be at least 18 years old to use our services. By using our services, you represent and warrant that you are at least 18 years of age.

Account Registration

To access certain features, you may be required to register for an account. You agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Promptly update any changes to your information
• Accept responsibility for all activities under your account

Services and Orders

Service Packages

We offer various video editing packages with specific features and turnaround times. All packages are subject to availability and the specific terms outlined at the time of purchase.

Order Placement

When you place an order, you agree to:

• Provide all necessary materials and information
• Ensure you have rights to all uploaded content
• Pay all fees associated with your order
• Accept delivery of completed work within the specified timeframe

Pricing and Payment

All prices are listed in USD and are subject to change without notice. Payment is required at the time of order placement unless otherwise agreed upon. We accept major credit cards, PayPal, and other payment methods as specified.

You agree to pay all charges incurred in connection with your account at the prices in effect when such charges are incurred.

Intellectual Property Rights

Your Content

You retain all rights to the content you upload. By uploading content, you grant us a license to use, modify, and process your content solely for the purpose of providing our services.

Delivered Work

Upon full payment, you receive full rights to the final edited video. We may retain copies for our records and may showcase the work in our portfolio unless you request otherwise.

Our Content

All content on our website, including text, graphics, logos, and software, is the property of Hand-in-Hand and is protected by copyright and trademark laws.

Revisions and Refunds

Revisions

Each package includes a specified number of revision rounds. Additional revisions may be available for an extra fee. Revision requests must be submitted within 7 days of delivery.

Refund Policy

We offer refunds under the following conditions:

• Service not delivered within agreed timeframe (excluding delays caused by client)
• Final product does not meet the agreed-upon specifications after all revisions
• Technical issues preventing delivery

Refund requests must be submitted within 7 days of final delivery.

Prohibited Uses

You may not use our services to:

• Upload content that infringes on intellectual property rights
• Distribute malicious software or harmful code
• Engage in any unlawful or fraudulent activity
• Upload content that is offensive, defamatory, or violates any laws
• Attempt to gain unauthorized access to our systems
• Resell or redistribute our services without permission

Limitation of Liability

Hand-in-Hand shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our services. Our total liability shall not exceed the amount paid by you for the specific service giving rise to the claim.

Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, timely, secure, or error-free.

Termination

We reserve the right to suspend or terminate your account and access to our services at any time, without notice, for conduct that we believe violates these Terms of Service or is harmful to other users or our business.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Hand-in-Hand operates, without regard to its conflict of law provisions.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services after changes constitutes acceptance of the modified terms.

Contact Information

If you have any questions about these Terms of Service, please contact us at: